Terms and Conditions

General Terms and Conditions

1. Formation of contract 

By placing an order, you make a binding offer to us to enter into a contract with you. We can accept this offer by e-mailing you an order confirmation or by delivering the purchased goods. First we will send an e-mail to your specified e-mail address confirming that we have received your order (order confirmation). However, a purchase contract is only formed when we send you an e-mail to confirm that we have accepted your order, or when we send you the purchased goods. 

When ordering from our online shop, the order process comprises different steps. The first step is to select the desired goods. Second, you enter your customer information, including billing address and delivery address (if different). Third, you choose how you want to pay. Finally, you have the opportunity to verify all information (e.g. name, address, payment method, goods ordered) and make corrections if necessary before confirming your order and sending it to us. 
Orders and as a result deliveries are possible to territory of the European Union. Deliveries to an address outside the European Union are not possible. 
Except as noted otherwise, contract language is German. 

2. Storage of the contract text 

We store the text of your order. You can print this text before sending your order to us by clicking "Print" in the final step of the order process. We also send an order confirmation with details of our cancellation policy to your specified e-mail address.

3. Payment methods 

3.1) Payment with PayPal Plus 

In cooperation with PayPal (Europe) S.à r.l. et Cie, S.C.A., we offer you the following payment options in Germany. Payment is to be made to PayPal, no PayPal Account needed: 

• Invoice 
• Credit Card (Visa / Mastercard / American Express) 
• Direct Debit 

• Credit Card (Visa / Mastercard / American Express) 
• PayPal   

When paying for goods through a PayPal account, the payment/debit will be taken from the PayPal account you have signed in to. The PayPal User Agreement applies to the processing of such payments. The PayPal User Agreement also applies in the event of any returned debits.   

4. Retention of ownership 

4.1) If you are a consumer, we retain ownership of the purchased goods until the invoice amount has been paid in full. If you are a businessperson in the exercise of your commercial or self-employed business activity, a corporate body under public law or a special fund under public law, we retain ownership of the purchased goods until all outstanding debts from the business relationship with the purchaser have been settled. The corresponding security interests may be transferred to third parties. 

4.2) The purchaser shall have the right to offset counterclaims only if such counterclaims have been legally established or if they are undisputed or acknowledged by us. Furthermore, you shall have a right of retention only if your counterclaim is based on the same contractual claim. 

4.3) If the purchaser defaults on any payment obligations, all outstanding debts shall immediately fall due. In this case, the customer can only discharge the debt by paying Billpay GmbH. We remain responsible for general customer enquiries in the event of payment on account through Billpay (e.g. enquiries regarding the goods, delivery times and shipping), as well as returns, complaints, notices of cancellation and return of cancelled goods, or credit notes. The General Terms and Conditions of Billpay GmbH apply.     

Storage duration 

Personal data provided to us through our website will only be stored until the purpose for which you disclosed it is served. Insofar as commercial and fiscal safekeeping periods have to be complied with, the storage duration for some data may be up to 10 years. 

Your rights 

If you no longer wish to have your personal data stored, or if the information is no longer accurate, we will ensure that your data is deleted or corrected, upon receiving your instructions to this effect (assuming that this is permitted by law). We will send you details of any personal data we hold in connection with you upon request. If you have any questions on the collection, processing or use of your personal data, and for information, correction, blockage or deletion of data, please contact: 
Schock GmbH, Hofbauerstraße 1, D-94209 Regen, Germany, +49 09921 600 302, ersatzteilshop@schock.de

Links to other websites 

Insofar as we refer or link to third parties' websites from our own, we cannot offer a guarantee or assume liability for the accuracy or completeness of the content of such websites, nor does this privacy policy apply to such websites. As we have no control over third parties' compliance with privacy provisions, you should separately review the privacy policies provided in each case. 

With its ruling of 12 May 1998 - 312 O 85/98 - "Liability for Links", the Regional Court of Hamburg held that anyone placing a link on a website may share liability for the content of the linked site. According to the Regional Court, this can only be avoided by expressly distancing oneself from such content. We hereby expressly distance ourselves from the content of any linked sites.