When can a contract be cancelled? How quickly must the goods be returned? When do we have to arrange the repayment? All these questions and more are answered by our fact otter here.

Right of cancellation 

You have the right to cancel the contract without giving reasons within fourteen days. The cancellation period is fourteen days, beginning with the day you or a third party named by you who is not the carrier taken the goods into possession. 

To exercise your cancellation right, you must inform us using a clear declaration (e.g. letter by post, fax or E-Mail) about your decision to cancel the contract. You can use our cancellation form, which you will find on our website. It is not prescribed to use this form. To ensure the cancellation period it is sufficient to send your notice about exercise your cancellation right before the expiration of the cancellation period. 

Schock GmbH
Logistikzentrum Seebach
Kunertstraße 1a
94469 Deggendorf GERMANY

Phone: +49 9921 600 302
Telefax: +49-(0)9921-600-253 
Mail: ersatzteilshop@schock.de

Consequences of cancellation 

If you cancel this contract, we have to repay you all payments including the delivery costs immediately and latest within fourteen days as of the day we receive your cancellation. For this repayment we use the same means of payment which you have used at the original transaction unless with you something else particularly was agreed on. In no case fees are charged to you because of this repayment. We can refuse the repayment until the goods return to above-named address or you prove the reshipment of the goods. The repayment depends on the earlier date (returning goods or reshipment proof). You have to return the goods (see mentioned address abovely) immediately and in every case – latest within fourteen days as of the day on which you inform us about the cancellation of the contract. The cancellation period is ensured if you return the goods before expiry of the period of fourteen days. The Purchaser bears the costs of return shipment. For possible loss in value the Purchaser is accountable only, if the loss in value is caused by improper use, which is not required for a check of condition, qualities and functionality of the goods.